Shipping: (applies to the lower 48 states only)
All individual products when ordered have a $3.00 shipping cost unless noted.
When processing order thru PayPal , please make sure shipping address is correct. The PayPal ship-to address is the address used for shipping all products.
We use USPS Standard Shipping with tracking for all orders unless otherwise posted
In stock orders are processed and shipped in 1-2 days.
Special orders are processed based on the customers requests at that time
International Orders Shipping:
Actual shipping costs will be due prior to the order being processed. We will contact you via e-mail and let you know the shipping costs. When you agree we then send you a Paypal invoice to process the payment for the shipping. At that time the product will be shipped and a customs/tracking # supplied to you.
Payment Processing
All orders and payments are processed with secured transactions via PayPal.
Returns/Warranties
All sales are final.
Returns are made only if a product is defective. A defect will be determined thru discussion and pictures of the product e-mailed to us. A "Return Authorization #" will be supplied to the customer if the defect is warranted. At that time the customer will ship the defective product back and we will make repairs or replace with similar product. We cover the shipping cost for the replacement return.
Please Note:
All of our products are made of wood. Wood is not a perfect material. No two pieces are the same. Many times wood will have grain, knots, color defects etc. That is its nature and the way it grows. These types of inclusions are not considered defects but add to the beauty and originality of the products. Many of our products come in the form of Combination Sets. We try our best to match the wood grain and color in the two handles but there will always be differences in the two handles.
Questions:
If you have any questions please ask via E-Mail.
Thank You
GeorgiaFiresteel.com
